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Performance Guarantee

Although our venue partners are committed to providing great service, we have a Performance Guarantee, in the unlikely event our members ever have a problem having their card honoured once they display it. If this occurs, they should speak with the venue manager in the first instance and, if the issue can't be resolved, then obtain his or her details, and a copy of the receipt, and (within 24 hours) email these to as well as their name and contact details, and a summary of what happened.

We will quickly investigate and (after verifying that the membership should have been honoured) will reimburse the member 110% of what they should have saved, in the form of either a cash refund or other (mutually agreed) compensation. But please do not visit that same venue again until we can resolve the issue.

Note: This Performance Guarantee does NOT apply where a registration can't be completed (or a Digital Card displayed) due to ISP; Website; Server; connectivity; or other problems, and neither Privileges (nor its agents) has any obligation or responsibility (financial or otherwise) if such issues arise.