Skip to main content

Performance Guarantee

Although our venue partners are committed to providing you with great service, we have a Performance Guarantee, in the unlikely event you ever have a problem using your Card. If this occurs, please speak with the venue manager in the first instance and, if the issue can't be resolved, please obtain his or her details, and a copy of the receipt, and email these to as well as your name and contact details, and a summary of what happened.

We will quickly investigate and (after verifying the Card should have been honoured) will reimburse you 110% of what you should have saved, in the form of either a cash refund or other (mutually agreed) compensation.

Note: This Performance Guarantee does NOT apply where the Digital Card can’t be used due to ISP; Website; Server; or connectivity problems, and neither Privileges (nor its agents) has any obligation or responsibility (financial or otherwise) if such issues arise.