Performance Guarantee


Although our venue partners are committed to providing you with great service, we have a Performance Guarantee, in the unlikely event you ever have a problem using your Card (excluding website technical issues). If this occurs, please speak with the venue manager in the first instance and, if the issue can't be resolved, please obtain his or her details, and a copy of the receipt, and email these to as well as your name and contact details, and a summary of what happened.

We will quickly investigate and (after verifying the Card should have been honoured) will reimburse you 110% of what you should have saved, in the form of either a cash refund or other (mutually agreed) compensation.