Frequently Asked Questions

How much does membership cost?

The price depends on whether you have a special Promo Code or not. If you don’t have a Promo Code then fees start from $80 AUD for a 30 Day membership; $600 for a 1 year membership; and $990 for a 2 year membership.

What happens if I don't expect to have internet access when visiting a venue?

In the unlikely event you suspect you won't have internet access when visiting a venue, simply take a screen shot of the card (with the venue name displayed) and show it to the staff together with a copy of a credit card or other documentation that features your name so they know you are the valid holder of that card.

Why do restaurants provide such good deals to Privileges?

The offers being made by Privileges venues have taken considerable time to negotiate, and the reason we are able to secure such great deals is because we compensate each of the venues for what they give away. This compensation varies in form but ensures that the business concerned covers the cost of being in our program. 

What should I do if staff are confused about the offer?

Although our venue partners are committed to providing you with great service, we have a Performance Guarantee, in the unlikely event you ever have a problem using your Card. If this occurs, please speak with the restaurant manager in the first instance and, if the issue can't be resolved, please obtain his or her details, and a copy of the receipt, and email these to as well as your name and contact details, and a summary of what happened. We will quickly investigate and (after verifying the Card should have been honoured) will reimburse you 110% of what you should have saved, in the form of either a cash refund or other (mutually agreed) compensation. 

How often can I use my card and what other conditions apply?

You can use the card over and over again at each venue during the validity period. Each card covers everyone at the table but obviously can't be used in conjunction with any other discount or special offer. Please see 'Conditions of Card Use' at the bottom of this page for all general conditions, as well as the 'Conditions' link, on each venue listing page, for any specific conditions relating to that particular venue.

What happens when my membership expires?

At the end of your membership period, our system will automatically email you to see if you wish to continue. Obviously there is no olbigation to do so, unless you feel it will be of benefit to you. If you were given a card (via a special promo code) by a tour operator or other company and want another one, then you will need to contact that business to find out how you can qualify for another membership.