Frequently Asked Questions

Difficulty joining or logging in?

Always go to the Home Page at www.privileges.cards and look to see if your First Name is displayed on the screen “eg Hello John”. If you see your name, then this means you are successfully logged in. However, if you want to start fresh, just log out, and then insert your email address and password again. If you’ve forgotten your password, or the one you are using doesn’t work, then simply request another password via the link provided. If you still have an issue, including difficulty joining, please seek help from office@privileges.cards. For telephone assistance please call WhatsApp No. +61 (0) 407 008 707

How much is a membership?

Although Privileges is primarily a B2B (Business to Business) product, which is purchased by leading companies as a value-added Bonus to reward VIP customers, we make a limited number of memberships available each month for direct sale. To find out if we still have an allocation this month, please visit the "JOIN" link to sign up. The price depends on whether you have a Promotional Code or not. If you don’t have a Promotional Code then fees start from $80 AUD for a 30 Day membership; $600 for a 1 year membership; and $990 for a 2 year membership.

What if I don't expect to have internet access when visiting a restaurant?

If you believe you won't have internet access when visiting a restaurant, then you can take a screen shot of the card (with the restaurant name displayed) and show it to the staff, together with a copy of your credit card or other documentation that features your name so they know you are the valid holder of that card. Please note: this process should only be followed if there is no other option and, given that most restaurants have wifi, it should be a rare occurance. 

Will staff take my phone away?

For security (and other) reasons, restaurant owners and managers have agreed to tell their staff NOT to remove phones from our members. If staff need to take details of your card away from the table, in order to process the offer, then they should either make a note of the Card No. and Expiry Date, or use their own mobile phone to take a photo of the card. If individual staff members don’t recall being told to do this, and want to take your phone away, please show them this paragraph.

Why do restaurants provide such generous offers to Privileges?

The offers we negotiate with our restaurant partners are certainly generous, and have taken a lot of time and effort to negotiate. However, the main reason we can secure such great deals is because we (and our corporate partners) fully compensate each restaurant for what they give away. The nature of this compensation varies but (by doing so) we ensure that each restaurant covers the cost of being in the Privileges program. 

What should I do if staff are confused about the offer?

Although our venue partners are committed to providing you with great service, we have a Performance Guarantee, in the unlikely event you ever have a problem using your Card. If this occurs, please speak with the restaurant manager in the first instance and, if the issue can't be resolved, please obtain his or her details, and a photo of the receipt, and email these to office@privileges.cards as well as your name and contact details, and a summary of what happened. We will quickly investigate and (after verifying the Card should have been honoured) will reimburse you 110% of what you should have saved, in the form of either a cash refund or other (mutually agreed) compensation. 

How often can I use my card and what other conditions apply?

You can use the card over and over again at each venue during the validity period. Each card covers everyone at the table but obviously can't be used in conjunction with any other discount or special offer. Please see 'Conditions of Card Use' at the bottom of this page for all general conditions, as well as the 'Conditions' link, on each venue listing page, for any specific conditions relating to that particular venue.

What happens when my membership expires?

Towards the end of your membership, our system will automatically email you to see if you wish to continue. Obviously there is no olbigation to do so, unless you feel it will benefit you. If you were given a card (and access via a promomotional code) by a tour operator, or other, company and want to extend your membership, then you will need to contact that business to find out how you can qualify.